FAQ and troubleshooting · Bloom

Questions

Is Bloom a real product?

No. It is a concept from Bloomgard Enterprise, open for anyone to test. Signing is simulated and has no legal standing. See What is real, what is simulated.

Why can't I send a document to myself?

Bloom needs a separate sender and signer. Create a second account (a private browser window helps) and send to that.

I can't find the person I want to add.

Type at least three letters of their name or email. They must already have a Bloom account. Check the spelling, or ask them to create one.

Where is my one-time code?

No real text message is sent. After you click Send me a code, it appears on the Simulated phone panel on the signing page, after a moment.

My code was rejected.

You have 3 tries, and a code lasts 5 minutes. After 3 wrong tries or 5 minutes, click Send a new code (available 20 seconds after the last one) and use the fresh code.

It says it isn't my turn yet.

The sender chose One after another. You can sign as soon as the person before you has.

Can I edit a document after sending?

No. It is sealed when sent. Revoke it and send a new one. See Track, decline and revoke.

I ran out of credits.

Credits are free placeholders and can't be topped up. Create another test account for a fresh 10.

Who can see my documents and files?

A document is visible to its sender and signers. The public verification page shows only who signed and when, never the contents. Vault files are visible only to you. Because this is a test build, the people running it can access the database, so don't use real personal information.

Can I download a signed document as a PDF?

Not yet. Being built

Can I delete my account?

Not yet. Write to support@bloomgard.co and we'll remove it.

Troubleshooting

What you see	What to do
"That email and password don't match"	Check both. There is no password reset, so create a new account if you've forgotten it.
"This account belongs to Bloom for individuals" (or institutions)	Sign in to the other app. An account works in only one.
"An account with this email already exists"	Sign in instead.
"We can't reach the sign-in service right now"	Your details are fine. Try again in a few minutes.
"This needs N credits and you have M"	Send to fewer signers, or use another account.
"That file type isn't supported"	Use PDF, an image, Word or plain text.
"That file is over 4 MB"	Choose a smaller file.
"This was just signed from another window"	You already signed it somewhere else. Reload the page.
Verification page says Tamper detected	The record no longer matches its fingerprints. This is what the check is for.
A link to this manual doesn't open	Use the address at the top of the overview.